Frequently Asked Questions

1. How can I place an order?

To place an order, simply browse through our collection of sportswear and activewear products. Once you have found the items you want to purchase, select the desired size and quantity, and click on the "Add to Cart" button. When you are ready to complete your purchase, click on the shopping cart icon at the top right corner of the page and follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. You can choose your preferred payment option during the checkout process.

3. How long will it take to receive my order?

Once your order is placed, it will be processed within 2-3 business days. Shipping times may vary depending on your location. Generally, you can expect to receive your order within 3-5 business days after it has been shipped. Please note that weekends and holidays may affect delivery times.

4. What is your return policy?

We have a 10-day return policy. If you are not satisfied with your purchase, you can request a return within 10 days of receiving the item. The item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. To initiate a return, please contact us at info@jteesports.com. For more details, please refer to our Refund Policy.

5. Do you offer international shipping?

Currently, we only ship within India. We do not offer international shipping at this time.

6. How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing us at info@jteesports.com. We strive to respond to all inquiries within 24 hours.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). You can use this tracking number to track the progress of your delivery.

8. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please email us at info@jteesports.com with your order details and a description of the problem.

9. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. However, if you have any concerns or need assistance, please contact our customer support team at info@jteesports.com, and we will do our best to assist you.

10. Are there any restrictions on returns?

While most items can be returned, there are certain exceptions. Perishable goods, custom products, and personal care goods cannot be returned. Additionally, hazardous materials, flammable liquids, and gases are not eligible for returns. If you have any questions about the eligibility of your specific item, please contact us for clarification.